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Procedure for Maintenance Announcements

Before doing any important system upgrade which may result in downtime, announce the update to your users.

In your message, clearly state the time the upgrade is expected to begin in UTC, what you plan to upgrade, and roughly when service will be restored. For example:

Jan 3, 2021: A scheduled upgrade will take place in 30 minutes at Jan 3 22:00 UTC. We are upgrading fruit.ircnow.org users to ZNC 1.8.2. Service should be restored at around 22:30 UTC. Thanks for your patience!

Email:

  1. For major updates, send an email to users on the mailing list. For major updates, please cc support@ircnow.org and support@fruit.ircnow.org

IRC:

  1. Announce on #ircnow and on your #fruit and #fruit-team channel
  2. If ZNC will be affected, announce on ZNC using /msg *status broadcast <msg> . You will need to repeat this every 5-10 minutes because some users may not see NOTICE messages.

Shell:

  1. Update /etc/motd to notify users of major changes
  2. Write on users' wall?: $ doas wall

Wiki:

  1. Log major changes on your team's wiki